Privacy Policy
Your privacy matters to us at East Stone Group
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery locations, and specific preferences for your floral requests. We also collect payment details when you place orders, though processing is handled securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget considerations. This helps us deliver a service tailored to your corporate needs.
Our website gathers certain technical data automatically when you visit. This includes your IP address, browser type, device information, and your navigation through our site. We use this information to optimize site performance and understand how clients locate our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and communicating about your service needs.
We also leverage information to enhance our services and the overall website experience. This helps us identify which corporate floral solutions are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
East Stone Group respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted messaging, and restricted access to personal information within our team.
Secure Storage
Your personal details are kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only approved staff who require the data to deliver services can access customer data.
Although we deploy robust security practices, no method of transmission over the internet is 100% secure. We continually update our security measures to guard against evolving threats.
Your Privacy Rights
You possess important rights over your personal data. Depending on applicable laws, you may be able to view, amend, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the policy's end. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie choices in your browser settings. Note that turning off some cookies may impact how the site works. For more details about our cookie practices, see our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only East Stone Group and its website. We are not liable for the privacy practices of external sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Reach Out About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out.
Privacy Contact Details
East Stone Group Privacy Group
12 Rose Garden Lane, London
London, United Kingdom SW1A 1AA
Email Address: [email protected]
Telephone: +44 20 7946 0958
For matters related to privacy, please put "Privacy Request" in the subject line and give as much detail as you can about your request. We strive to reply to all privacy requests within five business days.